Frequently Asked Questions

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INFORMATION ABOUT SETTING UP CARE

How quickly can Neighborly Home Care begin services?

Care can begin often on the same day as the initial inquiry, however like any important decision, advanced planning usually benefits all parties. For instance, should your know that your loved one is going to be discharged from the hospital in three days and that he or she will require assistance, call us as soon as possible to discuss the situation. With advanced notice we can help reduce the stress of discharge day by executing all paperwork, staffing your case and completing a care plan prior to your loved one being discharged from the hospital.

Is a home consultation offered prior to starting care?

A qualified Neighborly Home Care manager will answer your questions and establish your need for home health care. Additionally they will make an appointment to meet with you and your family to assess and identify the potential client’s specific needs.

Will there be a written plan of care outlining the duties of the caregiver?

A Neighborly Home Care Registered Nurse will complete an ndividualized and detailed care plan for all cases mandated by local licensing regulations. The plan will be reviewed with a Neighborly Home Care staffing coordinator and all assigned caregivers.

What is a Service Plan?

A Service Plan is a guide for providing hands on care for clients in the home setting. The PCM evaluates each new client and completes an assessment. This assessment provides the information that allows the PCM to develop the individual Service Plan with the sections presenting specific information about the client’s personal needs and hygiene, vital signs, nutrition, elimination, activities, and other services. The PCM performs regular supervisory visits and maintains a current, accurate Service Plan.

The Service Plan is left in the client’s home and when the CNA arrives for their shift, they carefully read and follow the directions that it contains. If the CNA feels the Service Plan should be changed to best serve the client’s needs, they will call the PCM and request that the plan be reviewed and amended as necessary.

What is a Service Agreement?

You sign a Service Agreement that outlines the services Neighborly Home Care will provide to you. It also includes both your obligation to Neighborly Home Care and Neighborly Home Care’s obligation to you. The agreement largely states that as long as you continue to request our services, and as long as we continue to perform services, that you agree to pay for those services at the agreed upon rates. This Service Agreement in no way obligates you to purchase services from Neighborly Home Care at any time in the future.

INFORMATION ABOUT OUR SERVICES

What is a Service Agreement?

You sign a Service Agreement that outlines the services Neighborly Home Care will provide to you. It also includes both your obligation to Neighborly Home Care and Neighborly Home Care’s obligation to you. The agreement largely states that as long as you continue to request our services, and as long as we continue to perform services, that you agree to pay for those services at the agreed upon rates. This Service Agreement in no way obligates you to purchase services from Neighborly Home Care at any time in the future.

Is transportation available?

Transportation as part of your care program is available. Our intake specialist will determine if you need someone who has her own vehicle or if you prefer to use your vehicle. Whether you require assistance to your doctor’s appointments, shopping or if you just want to go to the park, we can help.

What is the difference between live-in care, 24/7 care and hourly care?

With live-in care service, an individual actually comes to your home and stays there with you. The person eats, sleeps and is a guest in your home while they are there to assist you. Live-in caregivers require a place to sleep, proper time necessary to sleep and a bathroom that they can use.

24/7 care provides service for seniors who require close supervision at all times and is billed hourly. 24/7 care is different from live-in care because it requires three caregivers to work in shifts to make sure the individual in need always has the proper supervision.

Hourly care is available for people who require intermittent assistance. Hourly service is available anywhere from 2 to 24 hours per day.

Can you provide care in places other than the senior’s home?

Yes. At Neighborly Home Care we can visit senior’s anywhere they need care. During hospital stays, our caregivers provide round-the-clock companionship and monitoring for safety. Many residents of assisted living and independent living facilities hire our caregivers to provide the personal one-on-one attention they deserve.

INFORMATION ABOUT THE COST OF CARE

How often will you be billed?

Neighborly Home Care billing procedures can vary based on services provided. A Neighborly Home Care representative will clarify monthly billing procedures and options including when payment is due back to the company.

Does Neighborly Home Care bill the long-term care insurance company directly? Will they assist with getting services pre-authorized?

As an agency that is licensed throughout the Eastern Pennsylvania area, Neighborly Home Care can bill your long-term care insurance company on your behalf. Additionally, we will assist you with submitting all documentation needed to determine your eligibility and begin your insurance payments.

Will Medicare or Medicaid pay for these services?

Some clients may be eligible to receive our services through Medicaid Waiver Programs. Because this varies on a case-by-case basis, we encourage you to contact us to see if this is applicable to your particular situation.

What if I don’t have long-term care insurance or Medicaid?

It is a very common occurrence for us to meet individuals who are in need of our services but who do not possess long-term care insurance or Medicaid to cover these services. Caregiver services are still available through our private pay program.

Our private pay clients appreciate the value we offer at a reasonable cost. Our flexible scheduling also helps to keep costs down because we ensure that you have care for only those hours that you need it.

What other costs could be associated with your care?

You may be responsible for a premium rate on holidays or mileage charges when a caregiver uses their own car for transportation or errands.

INFORMATION ABOUT CAREGIVERS

What are Neighborly Home Care’s hiring practices?

Unlike many home care companies, we don’t hire independent contractors. Our caregivers are all full-time Neighborly Home Care employees and each of them is an integral part of our home care company.

All caregivers complete a thorough interview process that includes: reviewing their previous work experience, years of caregiving, medical, healthcare experience and certifications; past work reference checks; license requirements; verification to determine their eligibility to work in the U.S.; required vaccinations and other medical checks; national criminal background check; Neighborly Home Care’s own CNA test, along with a skills assessment and company policy and procedure orientation.

And, all Neighborly Home Care caregivers are our employees so they are licensed and covered by NHC’s workers compensation and liability insurance.

What type of training is provided?

Neighborly Home Care provides ongoing training for our caregivers that includes: all federal and state required in-service programs to insure that caregiver licenses are up to date and in good standing, training programs provided by appropriate local and national associations including (but not limited to), Alzheimer’s, MS, Parkinson’s, ALS and Hospice. Neighborly Home Care also provides transfer training by RNs; ongoing monthly training (e.g. kosher meals, CPR, Aphasia, symptoms of UTI); regular comprehensive competency assessment by a registered nurse; oxygen safety in the home; diabetic diet and nutrition counseling by a licensed dietician; cultural training (as needed); depression recognition; and hospitality training.

How will I know if the caregiver is providing the right amount of hours at the schedule times agreed upon when we signed up for service?

Neighborly Home Care uses a Telephone Reporting System to track the number of hours and arrival / departure time for every shift for each caregiver. The caregiver logs in from the clients phone upon arrival, and logs out from the clients phone upon leaving, by using a special toll free phone number assigned to them. This allows us to keep accurate account of the hours worked by the caregiver. The only time an employee may use a client’s phone is to clock-in or in cases of emergency.

How do you supervise caregivers?

At the onset of care, we create a schedule and plan that covers all aspects of the appropriate care needed for a particular client and we go over this plan with each caregiver. A Professional Care Manager makes regular visits and phone calls to ensure that the care plan is adequate and that it is being executed properly. The Professional Care Manager, in conjunction with the senior citizen and the senior’s family will amend the plan as necessary.

Will I have a choice of a caregiver or will a caregiver be assigned to me?

We will arrange an interview between you and the caregiver selected for your needs. If you find the caregiver is not a good fit based on personality or experience, we will arrange for you to meet with additional caregivers until we find the caregiver that best matches your needs.

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